Brief Description
Atento, a leading multinational company specializing in customer relationship management and business process outsourcing, aimed to elevate employee engagement in virtual settings. With over 10,000 employees spread across 15 countries, fostering a sense of community and collaboration was a significant challenge. By implementing Ebombo’s Dynamics Module, Atento transformed their virtual activities into interactive and captivating experiences, strengthening employee connections and enhancing cross-border synergy.
Main Challenges Solved by Ebombo
- Low Engagement in Virtual Activities: Virtual events had an average participation rate of 40%, with minimal interaction among attendees.
- Lack of Cross-Country Synergy: Collaboration between international teams was limited, leading to siloed operations and inconsistent practices.
- Need for Interactive Tools: Existing platforms lacked features to create engaging experiences, resulting in passive participation.
Ebombo’s Solutions:
- Interactive Virtual Experiences: Introduced dynamic features like live polls, quizzes, and breakout rooms, increasing interactivity.
- Enhanced Collaboration Tools: Provided real-time collaboration platforms, enabling seamless communication across countries.
- User-Friendly Interface: Offered an intuitive interface, leading to a 95% adoption rate within the first month.
Implementation and Results
By integrating Ebombo’s Dynamics Module, Atento achieved:
- Boosted Employee Participation:
- Participation increased by 60%, with virtual event attendance rising from 40% to 64%.
- Active engagement during events improved by 70%, measured through interactions like polling and Q&A sessions.
- Improved Cross-Border Collaboration:
- Cross-country project initiatives increased by 50%, fostering innovation and shared best practices.
- Interdepartmental communication saw a 35% uptick, enhancing overall efficiency.
- Enhanced Employee Satisfaction:
- Employee satisfaction scores related to virtual activities rose from 3.2 to 4.6 out of 5 in internal surveys.
- Feedback indicated a higher sense of community and belonging among staff.
- Strengthened Company Culture:
- Employee retention rates improved by 15%, attributed to increased engagement and satisfaction.
- Company-wide initiatives experienced greater support, unifying the multinational workforce.
Testimonial
«Thanks to Ebombo, with the Dynamics Module we have made our virtual activities more interactive and interesting for our employees; we have even achieved synergy between several countries in our multinational company.»
— Vivian Anguiano Araujo, Organizational Development Regional Manager at Atento
By embracing Ebombo’s innovative solutions, Atento not only overcame their challenges but also set a new standard for employee engagement in the virtual space. The significant improvements in participation, collaboration, and satisfaction highlight the impact of interactive technology in uniting a global workforce.
